Rental Policy:

Fun Family Rentals is a locally owned family business located on the Isle of Palms. We are owners of several vacation home rentals and have been booking our own rentals for several years now. We often out book the local management companies. What makes our management company stand apart from other local management companies is that we place our emphasis on the homeowner’s best interest verses the renter’s.  After several years in the vacation rental business and we are looking to expand our home portfolio because we constantly have to turn down vacation rental request due to lack of available homes.  We receive on average, 10 email requests per day for booking inquires that we have already booked on our current home Inventory. Currently, we must turn down these inquires, but would like to have the opportunity to divert these inquires to help book your vacation rental property. Once your advertisement has been implemented we should receive approximately four to five inquires per day on average. While owning other successful businesses that require an eye for quality and performance, we have been successful in renting our and other people’s homes with minimal issues or problems. For our tenant and owners we will offer a 24 hr. 7-day a week live person response to deal with any issues that may arise at your vacation home. We will be backed by several other local businesses to ensure the tenant’s stay is comfortable. Unless a specific company is requested then the following list of these companies are for default services: 

• Pleasant Landscapes (for lawn care & exterior upkeep, trash can maintenance)

• Rob’s Pest Control (for pest management)

• Rooter Man Plumbing (for maintenance & emergency repairs)

• Pleasant Pools (for pool cleaning & maintenance)

• Boss Disaster Restoration (for major water leaks or damage)

• Myer’s Heating & Air (for HVAC repairs)

• Island Cleaning (for Housekeeping services)

• Beacon Construction (for addition renovations)

These companies have agreed to service our properties on a 24/7 basis. This allows us to solve any issues that may arise during a tenant’s stay.  With 20 years of background in the construction industry, we know who the local companies are that can perform to meet the standards we need.

Property Promotion:

Our idea of property promotion is to list all of our available vacation homes on the leading internet websites. If you are on the internet and type in a search for vacation home rentals on the Isle of Palms or Sullivan’s Island, your home should be represented within the first 5 search engine results for that inquiry. It is our job to place you in the upper results category and to list your home on multiple websites for maximum exposure.  In addition, when we receive an inquiry on a home that is already booked we would recommend one of the similar available homes within our property management group. We are also in knowledge of other techniques to increase your search ranking on the internet when potential clients are searching for a vacation rental home.  

Property Management Procedures:

It is our intent to manage and maintain this business through the use of 24/7 telephone access and internet capabilities. Upon a rental request, we will provide a registration form as seen attached at the end of this packet. It consists of the owner’s name, address, telephone number and credit card payment information. Credit cards help verify the tenant’s identity and will be used as a deposit to ensure compliance with the rules and to cover any damages with the property. We also ask for a list of the names and ages of the tenants that will be staying within the home.  The form offers traveler’s insurance and any additional specific options needed for your home.  We prefer the use of electronic use entry locks verses door keys. Thus, the potential renters are provided with an entry code. This allows them to check in late and not have to worry about losing keys to the home. It also allows quick access for maintenance personnel should the need arise. During occupancy we do a drive by inspection. After tenants check out we do an inspection of the property during the cleaning process- noting and photographing any potential damage or loss. Over the years we have learned that very little damage happens to these homes, but we keep their credit cards as a deposit for the few cases when this happens.  

Liability Protection:

We also include a liability release form worded towards the protection of the homeowner and his/her financial well being. Through our experience with the vacation rentals, we have found that renters can be irresponsible with their actions. Although, a release of liability is not 100% protection we feel that it is an important part of any defense of a liability claim against a property owner. We also believe in upgrading the home to have adequate defense against liability claims. Some examples of upgrades include: posting of the Isle of Palms vacation rental rules and ordnances, a note on the trash can area stating: do not move trash cans to curb as a service company will do it for you (as you know the Isle of Palms is really cracking down on the trash can ordinance), a sign on the outdoor porches noting the noise ordnances of 10:00pm, a fire extinguisher in the kitchen & grilling areas, and a swimming pool rules board posted next to pool.

Property Surveillance:

To ensure property cleanliness & protection we guarantee at least one site visit to inspect that tenants are complying with the rules described in our agreement. Thru the use of blackberries we will send at least one photo by email to you from the blackberry phone to maintain your confidence that the drive by inspection of your home while being occupied by tenants was done. We have the ability (on an as needed basis) to document the house after tenants checkout  with the use of a a high definition video camera to ensure that house is being kept to the standards that you expect. And document any problems or missing Items. These disks will be available for your review when necessary.